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The leisure market was already experiencing substantial changes due to the growth in online reservation activities. Traditional operators are in the process of exiting the point-to-point market, which is better and more efficiently handled by online platform operators who can scale-up on volume and prices. Yet, single product platforms will have difficulty in retaining customers compared with multi-product platforms which appear to be emerging more and more. The online travel market should expand by about 9.5% annually (the traditional travel market by about 5%), or expressed differently, by about 2017 the online market share should be about 40% of the total sales achieved.
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